CUSTOMER FOCUS

OVERVIEW

From the initial enquiry each customer is allocated a project manager to ensure that each element of the service from quotation to delivery is communicated clearly,timely and accurately

Clear accurate and concise engineering provides the foundation to enable the production cell to achieve planned levels of efficiency for each assembly.

Cost reduction

Information such as production efficiency, rework time and the value of any scrapped material is communicated weekly and displayed on a team board to drive suggestions and process improvement an ultimately reduce costs.

Live KPI reporting

Cablescan manage and control the business through its ERP system “Factory Master”. This enables us to react rapidly to customer demands as we have established a suite of live KPI’s that enables changes to delivery sequence and change control to be assessed and embodied with the most effective embodiment point.

  • Scheduling
  • Resource planning
  • Real time reporting
  • Asset management
    • Supplier control
    • Purchasing
  • Full traceability
    • Parts and materials
    • Manufacturing
    • Tooling
  • Life items management
  • Change management
  • Performance management

Engineering

Process engineering documentation produced by our Engineers clearly defines the various stages of manufacture, whilst our multi-skilled workforce is trained against a matrix of the various levels of skill and competence.